Print orders and shipping
Entering your shipping address, how shipping is priced, what each order status means and how to track your copy on its way to you.
Where print books ship
Paperbacks and hardcovers ship worldwide. Every copy is printed to order by our print partner and sent straight to the address you give at checkout. Shipping is priced for that exact address, so there is no single flat rate.
Enter your shipping address
When your order includes a print book, the cart (or the Buy Now window) asks where to send it:
- Full name of the person receiving it
- Street address, plus apartment or suite if you need one
- City and postal code
- State or province. This is required for the United States, Canada and Australia.
- Country, as a two-letter code such as US, GB or KE
- A phone number, which the courier can use if they need to reach you
Use the address suggestions
Start typing your street address. After a few characters, a list of matching real addresses appears under the field. Pick yours (tap it, or use the arrow keys and Enter) and the city, state or province, postal code and country fill themselves in.
- If you type the country code first, suggestions are limited to that country.
- Always check the filled-in details, and add your apartment or suite number if you have one.
- No suggestion for your address? Just type it in full. The suggestions are there to help, and you never have to use them.
How shipping is charged
Shipping is worked out when you start checkout, for your address and the number of copies you are buying. The cart shows your book total "before shipping", and the payment page shows the full amount to pay with shipping included. Your confirmation email and your receipt list shipping as its own line.
If we can't price shipping to the address you entered, checkout stops with a message asking you to check it. This usually means a missing or mistyped part of the address.
You can order up to 10 copies of a print book at a time. Choose the number in your cart once you are signed in.
Follow your order's status
Print orders are listed under My Orders in My Library. Each book shows one of these statuses:
- PreparingYour order is paid and is being set up with the printer.
- PrintingYour copy is being printed. An order can't be cancelled once printing has started.
- ShippedYour copy is on its way. A tracking link appears when the printer provides one.
- DeliveredThe courier has reported it delivered.
- Ships after releaseA print pre-order. It is printed and shipped from the release date shown next to it.
- Needs attentionSomething held up printing. Our team is alerted automatically and works on it. You are welcome to email us with your order number.
- RefundedThis book was refunded.
Track a print order
When your copy ships, we email you. If tracking is available, the email has a Track your package button, and a Track link appears next to the book under My Orders. We email you again when it is delivered.
Printing usually takes a few working days, and delivery time depends on where you are.
Pre-ordering a print book
You can pre-order a paperback or hardcover before its release date. You pay at checkout like any other order. Your copy waits until release day, then goes to print and ships to you, and the statuses above take over from there.
Damaged, misprinted or lost copies
If your copy arrives damaged, defective or misprinted, or a parcel goes missing, contact us and we will put it right. The Refunds and returns guide explains what to send and the time limits.
Prefer a book you can hold?
See the paperbacks in the store, printed to order and shipped to you.