Refund Policy
Last updated September 2026. What to expect if something is wrong with an ebook or a print book you bought. Every request is reviewed by a real person; email support@booksoasis.com and we will put it right.
Ebooks
Because an ebook is delivered instantly, purchases are generally final once the book has been opened in Oasis Reader. If the book won't open, is incomplete or does not match the listing, contact us within 14 days of purchase and we will fix it or refund you, whichever solves the problem. Refunds are added to your BooksOasis wallet and come off your next order automatically.
Print books
Print books are made to order, so an order can't be cancelled once printing has started. If we can still stop it before printing, we will refund you in full, shipping included.
If your copy arrives damaged, defective or misprinted, contact us within 30 days of delivery with a photo, and we will send a free reprint or a refund. If a parcel is lost, contact us and we will trace it with our print partner and put it right.
How refunds are paid
Refunds go back to the card or account you paid with. Depending on your bank, they can take 5 to 10 business days to appear. A refunded ebook is removed from your library.
How to ask for a refund
Email support@booksoasis.com with your order number (it's in your confirmation email and your library) and a short description of the problem. We will reply with the outcome directly.
Related reading
See our Terms of Service and FAQ.